Shipping & Returns
Shipping Policy
​Domestic Shipping :
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Shipping Methods: We offer [list of shipping methods, e.g., standard shipping, express shipping].
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Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the package, as well as the shipping destination.
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Delivery Times: Estimated delivery times vary depending on the shipping method and location. We will provide an estimated delivery time at checkout.
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Tracking: You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.
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International Shipping :
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Shipping Methods: We offer [list of shipping methods for international orders].
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Shipping Costs: International shipping costs are calculated based on the weight, dimensions, and destination of the package.
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Import Duties and Taxes: Please note that you may be subject to import duties and taxes upon receipt of your order. These charges are the customer's responsibility.
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Delivery Times: International delivery times may vary depending on customs procedures and other factors.
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Order Processing and Shipping Times
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Order Processing: We typically process orders within [number] business days.
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Shipping Times: Shipping times will depend on the shipping method chosen and your location.
Shipping Address Changes
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Changes Before Shipment: If you need to change your shipping address, please contact us as soon as possible. We may be able to accommodate changes before your order is shipped.
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Changes After Shipment: Once your order has been shipped, we may not be able to change the shipping address.
Return & Exchange Policy
Returns
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Eligibility: Items must be returned within [number] days of the delivery date. Items must be in their original condition, unused, and with all tags attached.
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Return Process: To initiate a return, please contact us at [email address] or [phone number]. We will provide you with return instructions.
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Return Shipping: Return shipping costs are the customer's responsibility, unless the item is defective or damaged.
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Refunds: Refunds will be issued to the original method of payment once we receive the returned item and verify its condition.
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Exchanges
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Eligibility: Exchanges are subject to availability and must be requested within [number] days of the delivery date.
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Exchange Process: To initiate an exchange, please contact us at [email address] or [phone number].
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Shipping Costs: Exchange shipping costs are the customer's responsibility.
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Defective or Damaged Items
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Report Within [Number] Days: If you receive a defective or damaged item, please report it to us within [number] days of the delivery date.
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Replacement or Refund: We will provide a replacement or refund for defective or damaged items, at our discretion.
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Additional Notes
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Sale Items: Sale items are typically not eligible for returns or exchanges.
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Custom Orders: Custom orders are generally not eligible for returns or exchanges.